CAPACITY: We will be operating on a strictly limited capacity.
SOCIAL DISTANCING: All staff and guests should practice 6 ft. Social distancing at all times. interactives and theatres will be altered to maintain social distancing.
LINEAR FLOW: Separate Museum entrance (Main Lobby) and exit (Spy Store). Recommended one–way flow in exhibits.
TIME LIMIT: Recommended two–hour time limit for guests.
HAND SANITIZER: We encourage frequent hand washing and are providing hand sanitizer throughout the Museum, including in exhibit spaces and by specific interactives.
DOORS: Hallway doors will be propped open and bathroom foot–door openers installed.
INTERACTIVE: All guests will be given a stylus free of charge to use interactives.
SPY GUIDE: Online version available and encouraged. Maps self–serve only.
CLOSURES: Some interactives, like Hangtime and the Air Duct, have been modified for a contactless experience.
UNDERCOVER MISSION BADGE: No lanyard, self–serve only.

• We have adjusted the guest experience to ensure social distancing.
• Enhanced cleaning practices have been incorporated. Staff will follow CDC cleaning, training and disinfection guidelines, including purchase and use of products that meet EPA’s criteria for use against COVID–19. The Lobby, the Spy Store, and both floors of the exhibition have dedicated cleaning personnel.
• Our HVAC system has been adjusted to utilize 100% outside, fresh air.
• Individuals traveling with groups, experiencing COVID–19 related symptoms as described by the CDC, are asked to not visit the Museum.

Please visit spymuseum.org/covidsafety for latest intel.

Big Bus Tours Washington DC operates 363 Days a year as we are closed on 24th November (Thanksgiving) & 25th December. (Christmas Day) Occasionally, service may be affected by roadworks, city events, poor weather and other unpredictable circumstances, so please check with a member of staff or check our service information for the most up-to-date Tour scheduling information.

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Child tickets are available for children aged between 3 and 12 years. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

No food or alcohol is permitted on board the bus. Please feel welcome to bring non-alcoholic drinks in screw-top bottles.

Big Bus operates wheelchair accessible vehicles that can accommodate weight up to 650 pounds. Please be advised that our entire fleet in Washington DC is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us no less than 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

To request a refund please follow the below instructions:

Please email your request to: refundsdc@bigbustours.com

Please include the following details: 

Customer name 
Customer email address 
Date of sale 
Order reference number 
The reason for requesting refund - please provide as much information as possible.