Big Bus Tours Washington DC operates 364 Days a year as we are closed on 25th December.

Occasionally, service may be affected by roadworks, city events, poor weather and other unpredictable circumstances.

Tour times are subject to traffic, weather and other events, so please check with a member of staff or check our service information for the most up-to-date Tour scheduling information.

No, you can use your ticket on any date. If you purchase a 2-day you must use it over consecutive days.

Child tickets are available for children aged between 3 and 12 years. Children aged 2 years and under may travel free of charge. Children aged 12 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

No food or alcohol is permitted on board the bus. Please feel welcome to bring non-alcoholic drinks in screw-top bottles.

Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet in Washington DC is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

To request a refund please follow the below instructions:

Please email your request to: refundsdc@bigbustours.com

Please include the following details: 

Customer name 
Customer email address 
Date of sale 
Order reference number 
The reason for requesting refund - please provide as much information as possible.

WEAR A MASK.
All guests ages 3+ must wear a mask when in the Museum. Masks must cover the nose and mouth, be secured with ties or ear loops, and fit snugly against the face. (NOTE: Masks with valves and face shields without masks are not allowed. Neck gaiters must have two layers.)

CAPACITY: We will be operating on a strictly limited capacity.

SOCIAL DISTANCING: All staff and guests should practice 6 ft. Social distancing at all times. lnteractives and theaters will be altered to maintain social distancing.

LINEAR FLOW: Separate Museum entrance (Main Lobby) and exit (Spy Store).
Recommended one–way flow in exhibits.

TIME LIMIT: Recommended two–hour time limit for guests.

HAND SANITIZER: We encourage frequent hand washing and are providing hand sanitizer throughout the Museum, including in exhibit spaces and by specific interactives.

DOORS: Hallway doors will be propped open and bathroom foot–door openers installed.

INTERACTIVE: All guests will be given a stylus free of charge to use interactives.

SPY GUIDE: Online version available and encouraged. Maps self–serve only.

CLOSURES: Some interactives, like Hangtime and the Air Duct, have been modified for a contactless experience.

UNDERCOVER MISSION BADGE: No lanyard, self–serve only.

We have adjusted the guest experience to ensure social distancing.

Enhanced cleaning practices have been incorporated. Staff will follow CDC cleaning, training and disinfection guidelines, including purchase and use of products that meet EPA’s criteria for use against COVID–19. The Lobby, the Spy Store, and both floors of the exhibition have dedicated cleaning personnel.

Our HVAC system has been adjusted to utilize 100% outside, fresh air.

Individuals traveling with groups, experiencing COVID–19 related symptoms as described by the CDC, are asked to not visit the Museum.

Please visit spymuseum.org/covidsafety for latest intel.