The well-being and health of our customers and employees is our top priority. Therefore, we ask you to note the following to contain COVID-19:Wearing mouth and nose protection while on board our busses is required. Regular hand disinfecting. Suitable opportunities for this are freely available in our busses. Sneezing and coughing in the crook of the arm; turning away and disposing of used tissues immediately. Keep a safety distance of 1.5 m. Free headphones with multiple languages are provided on the bus. By leaving the bus, please take your belongings and headphones with you. Our busses are sanitised every day. Our experienced customer service representatives will be on hand to answer any questions you may have during your tour.

Your ticket entitles you to hop on and hop off both our Red City Route & Blue Schönbrunn Route as much as you like within our hours of operation throughout your ticket's validity period.

The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 13 different languages, including: English, French, German, Italian, Spanish, Brazilian Portuguese, Chinese, Arabic, Turkish, Korean, Hindi, Hebrew & Russian. The commentary is available via complimentary earphones that you will receive when you board the bus.

Red Route:First Bus: 0930 from Stop 1: Opera/WalfischgasseLast Bus: 17:30 from Stop 1: Opera/WalfischgasseFull Circuit Time: 90 minutes (appr.)Bus Frequency: every 60 minutesBlue Route:First Bus: 9:30 From Stop 1: Opera/AlbertinaLast Bus: 17:30 from Stop 1: Opera/AlbertinaDauer der Rundfahrt: ca. 90 MinutenBus Frequency: every 60 minutes

The Big Bus Tour runs every day of the year.

All the tour tickets we sell on our platform are open-dated, meaning you can travel on any day within 6 months of purchase.

Show your printed/electronic ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Yes, most of our buses are wheelchair accessible. We do not allow electric wheelchairs. Please contact us for further information.

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

No, problem. Show your printed/electronic voucher to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.