Sydney Premium Ticket
Important Information
Where can I start the tour?

The principal starting point for the City Tour (Red Route) is Stop #1: Circular Quay (on the corner of Alfred Street, and George Street, opposite DFS Galleria).

On which days does the tour operate?

We are currently operating Thursday–Monday.

If unexpected closures arise, information will be published on our service information page on our website or contact us on 02 9567 8400.

What is the child ticketing policy?

A child ticket is available for children between the ages of 3–15. Children under 3 may travel free of charge. All children must be accompanied by an adult over the age of 16.

Do I need to specify a date for travel?

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Are buses wheelchair accessible?

Yes, the lower decks of our buses are wheelchair accessible, with ramps enabling access to all vehicles within the Sydney fleet. The boarding areas in the proximity of our bus stops in Sydney are also wheelchair accessible. There is space for one wheelchair per bus. We regretfully advise that we cannot accommodate mobility scooters, and may not be able to accommodate larger wheelchairs, due to weight and stability restrictions. Please note that the total weight of the customer, their assistant and their mobility aid must be less than 300 kg (660 lb). This is to ensure the maximum weight capacity of our boarding ramps is not exceeded. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board. Please send an email to infoau@bigbustours.com, including an indication of the width and weight of your wheelchair.

Refunds

In the event that Big Bus is unable to provide a service throughout the period of the validity of your ticket through circumstances within its control, you shall be entitled to a full or partial refund of the price of your ticket.

Please email your request to: infoAU@bigbustours.com
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

Explore Sydney and Bondi Beach on an open-top bus with our 2-day Premium Ticket. Enjoy a flexible hop-on, hop-off sightseeing bus tour that takes you to all the best Sydney landmarks and attractions.

Please note: this ticket must be used across 2 consecutive days..

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