Stop 2 on a City Tour has moved to 60 Castlereagh Street near King Street (Outside Lao Feng Xiang Jewellery Shop)
Sydney Deluxe Plus Ticket
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Go big in Sydney with our Deluxe Plus Ticket. Valid for a day of hop-on, hop-off sightseeing, this ticket also includes entry to 4 top Merlin attractions: The Sydney Tower Eye, WILD LIFE Sydney Zoo, SEA LIFE Sydney Aquarium and Madame Tussauds Wax Museum.

Please note: This ticket must be redeemed with a Big Bus Staff member before visiting any of the included Merlin attractions. You can visit each attraction once within 7 days of voucher redemption. You must book a visit time and date for your visits to each of the Merlin attractions separately. Times and dates for the Big Bus Tour and SEA LIFE Aquarium must be booked via our booking portal (a link to this will be supplied in your booking confirmation email). Times and dates for the remaining Merlin attractions must be selected directly on each attraction's website (links to these sites are provided in the highlights below). If you do not have booked a timeslot, you can do so at a Merlin kiosk. Please note that our partners for this ticket (Merlin Entertainments) may have a different age range for their child tickets. This means that Big Bus Tours ticket holders travelling with children between 3–4 years of age may be required to purchase additional individual child entry tickets for these attractions if they choose to visit them with their children. It is mandatory to wear a mask on your visit to Merlin attractions.

Merlin Attractions: It is now mandatory to wear a Face Mask at all our Sydney's Merlin Entertainment attractions. Merlin are unable to allow entry to any guests who are not wearing Face Masks (unless medical condition). For those Guests who fail to wear a mask there will be Masks for Sale at the front counter.

Important Information
Sydney Tower Eye

Important Information: After purchase , you will need to pre-select your visit date and timeslot on the Sydney Tower Eye website. The Sydney Tower Eye Observation Deck is open; Non School Holidays in 2021: Thurs to Mon 10am – 7pm (Last Entry at 6pm) & School Holidays: 7 days 10am – 9pm (Last entry at 8pm). It is mandatory to wear a mask on your visit. Merlin attractions charge a child ticket rate for visitors between the ages of 3–15 years (2 and under free). Big Bus Tours customers travelling with a child aged between 3–5 will be required to purchase an additional single child ticket for each Merlin attraction they visit.

Madame Tussauds

Important Information: After purchase , you will need to pre-select your visit date and timeslot on the Madame Tussauds website. Madame Tussauds is open: Thursday-Monday 10am-4pm (last entry 3pm)- closed Tuesday & Wednesday. During the school holidays Madame Tussauds are opening Monday-Sunday. It is mandatory to wear a mask on your visit. Merlin attractions charge a child ticket rate for visitors between the ages of 3–15 years (2 and under free). Big Bus Tours customers travelling with a child aged between 3–5 will be required to purchase an additional single child ticket for each Merlin attraction they visit.

SeaLife Aquarium

Important Information: After purchase, you will need to pre-select your visit date/time via our booking portal. A link to this will be supplied in your booking confirmation. SEA LIFE are open 5 days a week from 10 am - 4pm (last entry 3:00pm). During NSW school holidays SEA LIFE will be open 7 days a week 10:00 am - 5:00 pm (last entry 4:00pm). SEA LIFE Sydney Aquarium is closed on Tuesdays and Wednesdays outside of the school holiday periods. It is mandatory to wear a mask on your visit. Merlin attractions charge a child ticket rate for visitors between the ages of 3–15 years (2 and under free). Big Bus Tours customers travelling with a child aged between 3–5 will be required to purchase an additional single child ticket for each Merlin attraction they visit.

WildLife Sydney Zoo

Important Information: After purchase , you will need to pre-select your visit date and timeslot on the Wildlife Sydney Zoo website. The Zoo is open 10:00am–4:00pm daily, with final entries at 3:00pm. It is mandatory to wear a mask on your visit. Merlin attractions charge a child ticket rate for visitors between the ages of 3–15 years (2 and under free). Big Bus Tours customers travelling with a child aged between 3–5 will be required to purchase an additional single child ticket for each Merlin attraction they visit.

Where can I start the tour?

The main starting point for the City tour is Stop

On which days does the tour operate?

We are currently operating Thursday–Monday.
Currently we are closed on: 25th, 26th, 28th December 2020 & 1st January.

If unexpected closures arise, information will be published on our service information page on our website or contact us on 02 9567 8400.

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 15 years. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by a responsible adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Do I need to specify a date for travel?

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

What is your policy in the event of bad weather?

With the exception of extreme weather conditions that would jeopardise safety, our tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Are buses wheelchair accessible?

Yes, the lower decks of our buses are wheelchair accessible, with ramps enabling access to all vehicles within the Sydney fleet. The boarding areas in the proximity of our bus stops in Sydney are also wheelchair accessible. There is space for one wheelchair per bus. We regretfully advise that we cannot accommodate mobility scooters, and may not be able to accommodate larger wheelchairs, due to weight and stability restrictions. Please note that the total weight of the customer, their assistant and their mobility aid must be less than 300 kg (660 lb). This is to ensure the maximum weight capacity of our boarding ramps is not exceeded. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board. Please send an email to infoau@bigbustours.com, including an indication of the width and weight of your wheelchair.

Refunds

In the event that Big Bus is unable to provide a service throughout the period of the validity of your ticket through circumstances within its control, you shall be entitled to a full or partial refund of the price of your ticket.

Please email your request to: infoAU@bigbustours.com
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

Stop 2 on a City Tour has moved to 60 Castlereagh Street near King Street (Outside Lao Feng Xiang Jewellery Shop)
Sydney Deluxe Plus Ticket
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