New York Combo Premium + Empire State Building
Important Information
What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 12 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

What can I see and visit?

Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface.

Refunds

To request a refund please follow the below instructions:

Please email your request to: Agentny@bigbustours.com

Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

Experience some of New York's most famous views with our Premium Ticket + Empire State Building. This includes a 2-day pass for our hop-on, hop-off New York bus tour and admission to the Empire State Building's 86th floor observation deck

Health & Safety at the Empire State Building: Please note all visitors are required to show proof of vaccination (proof of receipt of at least one dose of a Covid-19 vaccine) upon entry to the Empire State Building. Please redeem Empire State Building ticket vouchers at the ticket booth located on the second level of the Empire State Building.

New York Combo Premium + Empire State Building
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