9/11 Memorial Museum vouchers must be redeemed at the ticket booth located inside the Museum.
A child ticket is required for ages 7-17. The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.
The 9/11 Memorial Museum will continue operating five days a week from Thursdays to Mondays, 10 am to 5 pm EST. Last entry at 3:30 PM.
The last entry helps to allow visitors the time to fully experience the Museum. An average visit takes about two hours.
Service animals are welcome on the Memorial and in the Museum.
Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are accommodated on the 9/11 Memorial. All entrances and public areas of the Museum, including the exhibitions, auditorium, classrooms, café and the Museum Store are wheelchair accessible. All public restrooms have wheelchair-accessible stalls. Elevators, and in most cases escalators, are offered throughout the Museum wherever stairs are available.
In compliance with new NYC mandate, and effective August 30, 2021, all guests 12 years of age or older must present proof of Covid-19 vaccination upon entry of the 9/11 Memorial Museum. Reservations are still required. Guests must show proof of vaccination (with at least one dose administered) with a valid I.D. and either of the following
• NYC COVID Safe App
• Excelsior Pass
• CDC Vaccination Card (or photo)
• NYC Vaccination Record
• Official Vaccine Record
International guests must show an official immunization record that includes:
• First and Last name
• Date of birth
• Vaccine product name – approved vaccines:
o Johnson & Johnson
o AstraZeneca/SK Bioscience
o Serum Institute of India/COVISHIELD
• Date(s) administered
• Site where the vaccine was administered, or name of the person who administered it.
• A photo I.D. is required for anyone over 18 years old.
Passengers aged between 3 and 12 years must travel on a child ticket. All passengers under the age of 15 must be accompanied by a passenger over the age of 15. Children aged 2 years and under may travel free of charge. Strollers must be folded and stowed on the lower deck.
Big Bus Tours New York operates every day except Thanksgiving (November 24) and New Year's Eve (December 31). Occasionally severe weather and special event days could affect service.
Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.
Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.
Show your ticket (printed or on a device) to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.
Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface.
To request a refund please follow the below instructions:
Please email your request to: Agentny@bigbustours.com
Please include the following details:
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.
Hop on to discover New York City on our open-top sightseeing bus tour, and hop off to visit the 9/11 Memorial Museum.
Health & Safety at the 9/11 Memorial Museum: Please note all visitors are required to show proof of vaccination (proof of receipt of at least one dose of a Covid-19 vaccine) upon entry to the 9/11 Memorial Museum.